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Maintenance Character

Our Packages

Package
MustHave
RESPONSE
MustHave
PROTECTED
MustHave
PEACE OF MIND
Repsonse 24/7 Helpdesk 24/7 Helpdesk 24/7 Helpdesk
  Unlimited Callouts Unlimited Callouts Unlimited Callouts
  4 Hours Response 2 Hours Response 2 Hours Response
  First Hour Free First Hour Free First Hour Free
Coverage      
Labour 150 AED per hour 150 AED per hour Unlimited Labour *
Parts Not included Not included Up to AED 100
Maintenance      
Air Conditioning Not Included 2x per year 3x per year
Electrical Not Included 1x per year 1x per year
Plumbing Not Included 1x per year 1x per year
Water Tank 450 AED 350 AED 1x per year
Extra      
Handyman 150 per hour 100 per hour 100 per hour
Carpentry 150 per hour 100 per hour 100 per hour
 

MustHave Response

Package
MustHave
RESPONSE
Repsonse 24/7 Helpdesk
  Unlimited Callouts
  4 Hours Response
  First Hour Free
Coverage  
Labour 150 AED per hour
Parts Not included
Maintenance  
Air Conditioning Not Included
Electrical Not Included
Plumbing Not Included
Water Tank Cleaning 450 AED
Extra  
Handyman 150 per hour
Carpentry 150 per hour

MustHave Protected

Package
MustHave
PROTECTED
Repsonse 24/7 Helpdesk
  Unlimited Callouts
  2 Hours Response
  First Hour Free
Coverage  
Labour 150 AED per hour
Parts Not included
Maintenance  
Air Conditioning 2x per year
Electrical 1x per year
Plumbing 1x per year
Water Tank Cleaning 350 AED
Extra  
Handyman 100 per hour
Carpentry 100 per hour

MustHave Peace of Mind

Package
MustHave
PEACE OF MIND
Repsonse 24/7 Helpdesk
  Unlimited Callouts
  2 Hours Response
  First Hour Free
Coverage  
Labour Unlimited Labour *
Parts Up to AED 100
Maintenance  
Air Conditioning 3x per year
Electrical 1x per year
Plumbing 1x per year
Water Tank Cleaning 1x per year
Extra  
Handyman 100 per hour
Carpentry 100 per hour

* Unlimited Callouts: MHM will respond to as many requests to fix a System failure that occur during the contract period. However this excludes System failures that are associated with issues for which MHM has provided the customer with a quote to fix the root cause of the system issue and the customer has not accepted that quote.

* 1st Hour Free: For Customers with Must Have Response and Must Have Protected if works on any Emergency Fix take more than one (1) hour additional labour will be charged at 150 DHS / extra hour.

* Unlimited Labour: For the maintenance of existing Air Conditioning, Electrical and Plumbing units for customers with MHM Peace of Mind package. Any new installations or full replacement of existing installations will be charged.